Privacy policy  page

Privacy Policy – SECOURSMED

SecoursMed  is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use the SecoursMed mobile application and related services.

By using Secoursmed, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use SecoursMed, we may collect the following information:

• Personal Information

• Name and contact details (such as email address or phone number)

• Account registration information

• Information provided when contacting our support team

• Health Information

Depending on the services you use, secoursmed may collect health-related information that you voluntarily provide, including:

• Medical history

• Symptoms and health concerns

• Appointment information

• Communication with healthcare professionals

• - Feedback and Support Information

When you submit feedback, questions, or reports, we may collect:

• Your name (if provided)

• Email address

• Feedback messages

• Information about your experience using the application

• Technical Information

We may collect limited technical information such as:

• Device type

• Operating system

• Application usage information

• Error reports to help us improve the application

2. How We Use Your Information

We use the information collected to:

• Provide telemedicine and healthcare-related services

• Manage appointments and user accounts

• Respond to feedback, questions, and support requests

• Improve the performance, security, and reliability of the application

• Develop new features and improve user experience

• Comply with legal and regulatory requirements

3. Sharing of Information

SECOURSMed does not sell, rent, or trade your personal information.

We may share information only when necessary:

• With healthcare professionals involved in providing requested services

• With trusted service providers who help us operate our platform

• When required by law or to protect the safety and security of users

• We take appropriate measures to ensure that any third parties handling information respect user privacy.

4. Protection of Health Information

Health information is treated with confidentiality and care. We apply reasonable security measures to protect sensitive information from unauthorized access, loss, misuse, or disclosure.

Users should avoid sharing unnecessary personal or confidential information through general feedback forms or non-secure communication channels.

5. Data Security

We use reasonable technical and organisational measures to protect your information. However, no electronic system can guarantee complete security, and users should also take steps to protect their account information.

6. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and improve our platform.

7. Your Rights

You may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Withdraw consent for certain uses of your information

• To exercise these rights, please contact us.

8. Children's Privacy

SECOURSMed is not intended to collect personal information from children without appropriate consent. If you believe that a child has provided personal information without proper authorization, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

KongoMed Support Team

Email: info@kongomed-group.com

Website: https://www.kongomed-group.com

SECOURSMed – Connecting patients with accessible healthcare services